Return, Refund & Exchange Policy - Spike Denim

At Spike Denim, our quality and customer service ensure that your experience with us and our products is exceptional. However, if for any reason you would like to exchange your order, simply contact us at Email: contact@spikedenim.com.au

Our Customer Service Team will arrange a smooth exchange process for you.

7-Day Return & Full Refund

If you are not satisfied with your purchase, you may return the item within 7 days of receiving your order for a full refund.

To be eligible for a full return and refund:

  • The item must be unused, unworn, and unwashed
  • All original tags and labels must be attached.
  • The item must be returned in its original packaging and condition
  • Any accessories, boxes, or included materials must also be returned

Once the returned item passes our quality inspection, your full refund will be processed.

14-Day Exchange Policy

We offer a 14-day exchange window from the date of purchase.

If you would like a different size, color, or product, our customer support team will assist you with a smooth exchange process.

If the requested exchange item is unavailable, our team will contact you using the details you provided to discuss alternative options.

Non-Returnable & Non-Exchangeable Items

Returns or exchanges will not be accepted in the following cases:

  • Items that have been worn, washed, damaged, or altered
  • Products returned without original tags or packaging
  • Items with minor faults clearly disclosed at purchase
  • Last pieces or clearance sale items
  • Any product that does not meet return condition requirements

Note

If your requested exchange item(s) are out of stock, our customer support team will contact you on the provided number.